Refund Policy

7-Day Money Back Guarantee

We offer a 7-day money-back guarantee on all IPTV subscription plans. If you're not satisfied with our service within the first 7 days of activation, you can request a full refund.

This guarantee applies to new customers only and is limited to one refund per household.

How to Request a Refund

1. Contact us via WhatsApp at +971 52 434 6367 within 7 days of activation
2. Explain the reason for your refund request
3. Provide your account details and activation date
4. Our team will process your request within 24-48 hours
5. Refunds will be issued to the original payment method

Refund Conditions

• Request must be made within 7 days of service activation
• Service must not have been used for more than 7 days
• No violations of our terms of service
• Valid proof of purchase required
• One refund per household policy applies

Non-Refundable Items

• Installation fees (if separately charged)
• Hardware or equipment purchases
• Services used beyond the 7-day period
• Custom or special order packages

Refund Process

Once your refund request is approved:

1. Your service access will be terminated
2. Refund will be processed within 5-7 business days
3. Refund will be issued to original payment method
4. You'll receive confirmation via WhatsApp and email

Contact for Refunds

For refund requests or questions about our refund policy:

Policy Updates

We reserve the right to update our refund policy. Any changes will be communicated to customers and posted on this page. Policy changes will not affect existing subscriptions.